Kebijakan Privasi colon4d untuk Pengguna Indonesia
At colon4d, how we handle your personal data is not an afterthought — it shapes every account step, from the moment you register to when you check your DANA wallet balance or contact our support team. This page sets out exactly what data we collect, why we collect it, and what choices you have over it, written for players in Indonesia who want a straight answer without the legal maze.
Data Akun Terlindungi
Kontrol Privasi Tersedia
Dukungan Indonesia
Live casino and slots
POSISI KEBIJAKAN KAMI
Bagaimana Kami Mengelola Data Anda
We collect only what we need to run your account and keep it secure. That means registration details such as your name, email address, and preferred contact language; transaction records tied to payment methods you use, including DANA and OVO; device identifiers that help us detect unusual login activity; and support correspondence so we can follow up on your questions. We do not sell your personal information to third parties, and we do not share it beyond the service partners required to operate the platform — payment processors for DANA and OVO transactions, identity verification providers where local law and eligible regions require it, and infrastructure services that keep the platform running. Data we hold is kept only for as long as your account is active or as long as applicable local law in Indonesia requires us to retain it. When a retention period ends, we delete or anonymise the record. If you want to know exactly what we hold on your account, the review path is described in the rights section below. Access to certain features and data services depends on local law and is available only where local law permits.
DANA
Transaction records linked to your DANA wallet are stored securely and used only to process deposits, match withdrawals to your account, and respond to payment queries you raise with support.
OVO
OVO payment data follows the same handling rules: stored for transaction reconciliation, never shared outside the payment processing chain, and accessible to you through your account history after login.
GoPay
If you use GoPay as your payment method, the same data-minimisation principle applies. We hold only what is needed to complete and record the transaction and respond to any follow-up you raise.
RUANG LINGKUP KEBIJAKAN
Apa yang Tercakup dalam Kebijakan Ini
Not every data point you encounter on colon4d falls under a single policy. This section draws the boundary clearly so you know which rules govern which part of your experience. Account and identity data, payment records, and support communications are all covered directly by this policy. Third-party services — the payment networks behind DANA, OVO, and GoPay, or the studio platforms that deliver game content from Spadegaming, PG Soft, JDB, Joker, and PlayStar — operate under their own separate privacy terms. We link to or process data through those services, but their internal data practices are governed by their own documents, not this one.
Akses Akun
Login credentials, session tokens, and device identifiers used to authenticate your account are fully covered by this policy. We retain them only as long as needed to keep your account secure and available.
Transaksi Pembayaran
Records of deposits and withdrawals through DANA, OVO, and GoPay fall inside this policy for the data we hold on our side. The payment network's own handling of your e-wallet data is governed by their terms.
Konten Situs
Game titles from Spadegaming, PG Soft, JDB, Joker, and PlayStar are delivered through studio platforms. Gameplay data we collect for your history and session records is covered here; studio-side analytics are not.
Layanan Pihak Ketiga
Any service outside the colon4d platform — identity verification providers, analytics tools, or external links — operates under its own privacy policy. We encourage you to review those separately before sharing data with them.
HAK PENGGUNA ANDA
Pilihan yang Tersedia untuk Anda
Your account data belongs to your account, and there are practical steps you can take to review, correct, or question it. To see what personal information we hold, log in and open the account settings page — your profile details, linked payment methods including DANA or OVO, and transaction history are all visible there without needing to contact support first. If something looks wrong — a name spelling, a contact address, or a linked payment record — you can update most fields directly from account settings. For records you cannot edit yourself, raise a request through the support channel and our team will review the correction. If you want to ask a broader question about your data or request that we delete your account and associated records, that request goes to our support team as well. Deletion requests are processed in line with any retention period required by local law in Indonesia. We aim to acknowledge every data request and give you a clear next step.
Tinjau Data Anda
Open account settings after login to see your profile, linked payment methods like DANA and OVO, and your full transaction history. No support ticket needed for a standard account review.
Koreksi Detail Akun
Update your name, contact details, or preferred language directly from the account settings page. For payment record corrections that are locked in your history, contact support with the transaction reference.
Ajukan Pertanyaan Data
Any question about what we hold, why we hold it, or how long we keep it can be sent to our support team. We will respond with a specific answer rather than a template reply.
Minta Penghapusan Akun
To request full account and data deletion, contact support through the channel listed in the support section below. Deletion is processed subject to any retention requirements under applicable Indonesia law.
HUBUNGI TIM KAMI
Cara Menghubungi Kami soal Privasi
Privacy questions — whether about data access, corrections, or a deletion request — go to the same support team that handles account and payment questions. Reach us through any of the channels below. For data-specific requests, include your registered account email and a brief description of what you need so we can route it to the right person without asking follow-up questions.
Live Chat
The live chat button is available from any page when you are logged in. For privacy questions, start with your account email so we can pull up your record straight away.
Email Support
Send your data or privacy request to our support email address shown on the contact page after login. Include your registered email and the specific record or action you are asking about.
Pusat Bantuan
The help centre on your account dashboard has a dedicated privacy and data section with step-by-step answers to the most common questions about records, corrections, and deletion requests.
PENANGANAN DATA KAMI
Standar yang Kami Pegang untuk Data Anda
Handling your data responsibly is not a compliance checkbox — it is part of how colon4d operates day to day. Every account record, every DANA or OVO transaction log, and every support conversation is held under the same data handling standard. We use encrypted connections for data in transit, and access to account records is restricted to the team functions that genuinely need them. Cookies on the site are used for session management and basic analytics only; you can review and adjust browser-level cookie settings at any time. If our data practices change in a way that affects your account, we will update this page and note the change date at the top so you can see what is new.
Keamanan Data
Account data and payment records — including DANA and OVO transaction logs — are transmitted over encrypted connections. Internal access is restricted by role so only relevant team functions can view your account.
Penggunaan Cookie
We use cookies for session management and to understand how the platform is used in aggregate. No advertising cookies are placed without your awareness, and browser-level controls give you the ability to review what is set.
Retensi Data
We keep your account data for as long as your account is active and for any period required by applicable law in Indonesia. When retention ends, we delete or anonymise the record rather than keeping it indefinitely.
Pembaruan Kebijakan
When this policy changes, we update the page and add a change note at the top. For changes that materially affect your rights or how we handle your data, we will also notify you through your registered account contact.
PERTANYAAN UMUM PRIVASI
Pertanyaan yang Sering Ditanyakan soal Privasi
These are the questions we hear most often from players in Indonesia about how their data is handled on colon4d. If your question is not answered here, the support channels listed above will get you a direct response.
What personal data does colon4d collect when I open an account?
We collect your registration details — name, email address, and contact preferences — along with device identifiers used for login security. If you deposit via DANA or OVO, we retain the transaction records needed to reconcile your account and respond to any payment queries you raise.
Does colon4d share my data with third parties?
We share your data only with the service partners needed to run your account: payment processors for DANA, OVO, and GoPay transactions, identity verification providers where local law requires it, and infrastructure services. We do not sell your personal information.
How do I see what data colon4d holds on me?
Log in and open the account settings page. Your profile details, linked payment methods, and transaction history are all visible there. For records that are not shown in settings, contact support with your account email and we will tell you what we hold.
Can I correct or update my account details?
Most profile fields — name, contact address, preferred language — can be updated directly in account settings after login. For payment records or history entries that are locked, raise a correction request through live chat or email support with the relevant transaction reference.
How do I request deletion of my account and data?
Send a deletion request to our support team through live chat or the support email shown on the contact page after login. Include your registered email. We process deletion requests subject to any retention period required under applicable law in Indonesia.
How does colon4d use cookies, and can I control them?
We use cookies for session management and aggregate platform analytics only. No advertising cookies are placed without your awareness. You can review and adjust cookie settings at the browser level at any time. Adjusting session cookies may affect how the account login functions.
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