Sports / Mobile
These terms set out how your account, transactions, and access to games on colon4d work — including what we ask of you and what you can expect from us. Access depends on local law and is available where local law permits in eligible regions.
By opening an account on colon4d and accessing the lobby — whether on mobile or desktop — you agree to the terms described here. These terms cover how we manage your account registration, how transactions are processed via local payment methods, how we handle the game content supplied by our studio partners, and how disputes or questions are handled through our support channels. Access to colon4d and its services is subject to eligibility under local law. We do not extend access in jurisdictions where operating such a platform is not permitted. If your region or local regulations change, availability may be affected without prior notice — the current access status is shown when you attempt to log in. For payment transactions, the terms here apply to activity processed through DANA, OVO, and GoPay within supported Indonesia regions. Each of those payment services operates under its own separate terms issued by the respective provider; we are not party to those provider agreements. Your wallet balance and transaction records on our side are visible in your account dashboard after login. We may revise these terms when our services change. Continued use of the platform after a revision is posted constitutes acceptance of the updated terms. The effective date of the current version is shown at the top of this page.
Deposits and withdrawals processed through DANA are governed by these terms on our side and by DANA's own service terms on theirs. Transaction status and history are visible in your account dashboard. We do not control DANA's processing timelines.
OVO and GoPay are accepted local payment methods under these terms for supported Indonesia regions. Availability depends on your registered payment account and on local eligibility at the time of the transaction.
Games accessible through the lobby — from studios including Spadegaming, PG Soft, JDB, Joker, and PlayStar — are covered by these terms for access and fair-use conduct. Studio-specific rules visible inside individual game interfaces also apply.
Your account is personal and non-transferable. You are responsible for keeping login credentials secure. Any activity conducted through your account is your responsibility unless you have reported unauthorised access to our support team beforehand.
These terms apply specifically to your registered account on colon4d, the transactions you initiate through our supported payment channels, and your access to the game lobby and content we make available. Some areas fall outside the scope of this policy — understanding the distinction helps you know where to direct a question or dispute.
Registration, login, account verification steps, and session management all fall within the scope of these terms. Any change to your registered details — email address, linked payment method — must be requested through the account settings page or via our support team.
Deposits and withdrawals you initiate using DANA, OVO, or GoPay are covered here for the actions we take on our platform. Processing by the payment provider itself — timing, provider-side fees, provider-side errors — is governed by that provider's own terms, not ours.
Access to titles from Spadegaming, PG Soft, JDB, Joker, and PlayStar through our lobby is within scope. Game mechanics, RTP display, and prize structures are determined by each studio's own game rules shown within the game interface.
Links or integrations pointing to services outside the colon4d platform — including external payment apps, third-party sites, or provider-hosted environments — are not covered by these terms. Your interactions with those services are subject to their own policies.
You have several practical rights regarding how your information and account are managed on colon4d. You can review your transaction history at any time through the records section inside your account dashboard — this includes deposit entries, withdrawal requests, and game session logs that have been processed on our side. If any account detail is incorrect — a registered name, linked payment method, or contact address — you can initiate a correction request directly from the account settings page or by contacting our support team with the relevant details. For questions about how a specific term applies to your account or a recent transaction, our support team handles policy queries alongside technical issues. To formally request a change to your registered information or to raise a dispute about a transaction, use the contact form in the help section so that your request is logged and trackable.
Your full transaction history, game session entries, and account activity logs are accessible from the dashboard after login. Records are stored per our retention schedule — the current retention period is stated in the data handling section of this page.
To update a registered email address, linked DANA or OVO account, or other account detail, go to account settings or submit a request through our support contact form. Changes may require identity verification steps shown in the form.
If a specific clause here is unclear or you believe a term was applied incorrectly to your account, send your question through the support contact form. Our team will respond to policy queries using the same channels as account support.
Requests to close an account, modify access permissions, or update consent preferences should be submitted through the help section contact form so they are recorded. The current processing steps are shown in the form after submission.
For any question specifically about these terms and conditions — how a clause applies to your account, a payment transaction you want to query, or a request to update your account details — the channels below are the right starting points. Our team handles policy-related contacts through the same support routes as technical account help.
Submit a written query or formal request through the help centre contact form. This route creates a logged ticket, which is useful for policy disputes or account-change requests that need a record.
For quicker questions about how a term applies to your current account situation, live chat is available from the help section. Response availability is shown in the chat window when you open it.
For detailed policy questions or requests that include attachments — such as identity verification documents for an account-change request — use the email address listed in the help centre. Current response expectations are shown there.
Your account data, transaction records, and session information are handled according to these terms and the data practices described here. We keep transaction and account records for the period necessary to support your account, handle disputes, and meet any applicable legal obligations — the retention period currently applied is shown in your account dashboard under data settings. Cookies are used on the platform to maintain your login session and to remember display preferences; you can review and manage cookie preferences through the settings link in the site footer. For account security, login sessions are protected using standard session-token practices and you should log out on shared devices. If you believe your account has been accessed without your authorisation, contact our support team immediately through the help centre so we can act on your report. To request a copy of your data or to ask about what we hold on your account, use the contact form in the help section.
Account and transaction records are retained for the period required to support account operations and any open disputes. The current retention schedule is shown in your account data settings after login. You may request a summary of held data via the help centre contact form.
We use session cookies to keep you logged in and preference cookies to remember display settings. No advertising-network cookies are set by us. Manage your cookie preferences through the settings link in the site footer at any time.
Your account is protected by session-token authentication. We recommend using a unique password and logging out on shared or public devices. Report any suspected unauthorised access to our support team immediately through live chat or the contact form.
To request a change to the data we hold — correction, deletion of non-essential records, or a copy of your account data — submit the request through the help centre contact form. The current steps and expected response process are shown in the form after you submit.
The questions below cover the points we hear most often about how these terms apply to accounts, payments, and content access on colon4d.
These terms apply to anyone who opens an account and accesses colon4d services, including the game lobby, payment transactions via DANA, OVO, or GoPay, and support channels. Access depends on local law and is available where local law permits in eligible regions.
When we update these terms, the revised version is posted on this page with an updated effective date. Continuing to use your account after the update is posted means you accept the revised terms. We do not send individual notifications for routine updates.
Open your account dashboard, locate the transaction in your records, and use the help centre contact form to submit a dispute. Include the transaction date and amount. Our support team will review the entry on our side and respond through the same contact channel.
Yes. Submit a data request through the help centre contact form. The form will walk you through the identity verification steps required before we can release account data. Current processing steps are shown in the form after submission.
Transactions you initiate on our platform using DANA or OVO are covered by these terms for our side of the process. The payment provider's own terms govern their processing steps. If an issue is on the provider side, you will need to contact DANA or OVO directly.
Contact our support team immediately through live chat or the help centre contact form. Report the incident as soon as possible so we can review session activity on our side. Do not wait — earlier reports allow us to act before further access occurs.